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Zain Services

Balance Check

To check your account balance, you can use one of below two methods:

  • Dial one of th​ese free numbers 888 and follow the voice instructions.
  • Or press *888# then OK/Yes and you will receive an SMS showing the new credit on the screen of your phone.


Recharging methods

To recharge your prepaid account, you can use one of the below methods:

  • Dial the free number 888 and follow the voice instructions.
  • OR for faster recharge method: press *888*enter the 16 digits secret code on the scratch card then press # then OK/Yes.

Available scratch cards

Recharge scratch cards are available in the market for prepaid lines in South Sudanese Pounds with these denominations:

  • 2 SSP,
  • 5 SSP,
  • 10 SSP,
  • 25 SSP,
  • 50 SSP and
  • 100 SSP.

You can as well get above denominations through our Electronic Voucher Discharge machines that prints out a paper containing the 16 secret codes and you can recharge through the below ways.

Know Your Number

This service allows Zain subscribers to dial a specified USSD and get their number displayed on the handset screen.

To see your own Zain number:

  • Dial *800# Yes/OK, and your number will be displayed on the handset screen.

Who Called service

This service is designed to enable you identify callers when your phone was switched off, busy, out of coverage area or when you have no intention to receive calls. A notification message will be delivered to you with the number, date and time when someone tried to reach you. You can set it manually by following the following steps;

  1. On any phone go to setting
  2. Go to call settings
  3. Additional calls in (android) or call forwarding
  4. On the option forwarding when unreachable set up the following number
  5. +211918000400

Call Hold/Wait

Never miss any incoming calls; with Call Hold/Wait you will be able to receive notifications of all incoming calls even if you are busy on another phone call. To activate this service, please refer to your mobile handset user manual.

Call Divert/Forwarding

It enables you to divert incoming calls to any other telephone number when you're busy, out of reach or when your phone is out of order or switched off. You may temporarily transfer calls to another mobile, a fixed line or a voice mail number depending on your choice. This convenient service gives you more flexibility than ever before. To activate this service, please refer to your mobile handset user manual.

Conference Call

With Zain's convenient conference call service, the world is your office. This service enables you to conduct a virtual meeting via your mobile with up to five (5) people at the same time. With conference calling, you are charged only for the calls initiated, and you may take a private call while your conference call is in session. The service is very flexible, and international, domestic, mobile and fixed-line calls are all permitted. The service charge is free, and calling is charged as normal. To begin a conference call, follow these simple steps: 

  • Call the first person in your conference group
  • When the first person answers, place him on hold and call the second person
  • When the second person answers, choose "Options" from the handset menu; then choose "Conference" to join all calls together.
  • A third person can be contacted in the same manner.
  • Once all calls have been joined, a conference call is established 

​​Additional people may be added by following the same steps. The initiator of the call is responsible for adding and canceling calls within the conference and is charged only upon initiating.

CLIP (Call Line Identification Presentation)

This service allows you to identify the number any incoming calls before answering. If you have been added to their contact list, your name will also be visible. This is very useful for identifying yourself to all parties receiving calls from you, especially friends, co-workers and associates.


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